Shipping Information

 

We charge $9.95 flat rate shipping on all orders, except for bulky products. Bulky products are charged on a product by product basis based on the total weight of the product and the destination postcode. Bulky products are identified by the word “Bulky” written against the Shipping Type under the Specifications section on each product listing.

When an order contains both Standard and Bulky products, a flat $9.95 charge will apply to unlimited Standard products and each Bulky product will attract its own shipping charge. A total shipping charge will then be shown on the checkout page prior to confirming and processing payment for your order.

We endeavour to pack and ship all orders within 3 business days, with most orders being shipped within 24 business hours of the order being received. We recommend that you refer to Australia Post’s delivery time frames on their website to determine how long it will take for your order to arrive based on your location in Australia (all orders are shipped from Capalaba, QLD, 4157).

Almost all parcels are shipped with Australia Post eParcel from our Brisbane warehouse with the exception of some larger bulky products which are shipped by courier directly from our partner warehouses. Most bulky products are shipped with an automatic "Authority to Leave" and will not require a signature on delivery unless you specifically request this. Other larger orders may also be shipped by courier rather than Australia Post if they are outside of Australia Post’s maximum allowable weights and dimensions.

If you elect to pick up a bulky product from our Brisbane warehouse, we may need to transfer stock from a partner warehouse. If this is the case you will be advised by email within 24 hours and we will send you a notification email as soon as it is available for pick up.

You will be provided with the option to select Signature or NO Signature for all non-bulky parcels on checkout. If you select NO Signature, please note that this is 100% at your own risk and there is no parcel insurance when you select this option. If the parcel is not successfully delivered and we have provided you with a valid tracking number, we will not ship a replacement to you free of charge. Therefore, we strongly recommend all customers select Signature on Delivery for their parcels. In the event a delivery issue does occur and you have selected Signature on Delivery, we can assist with a replacement parcel for you pending the outcome of an investigation with Australia Post.

Many bulky products are unable to be shipped to PO Boxes. If you have provided a PO Box delivery address and all or part of your order will be sent by courier, we will call you to discuss alternate delivery options.

All Express Post orders will be shipped same business day if received before 10am QLD time, or next business day if received after this time.

A tracking number will be emailed to you shortly after your order is dispatched. 

Please ensure that your delivery address is complete and correct. In the event that a parcel is returned to us due to failure to collect from the post office or an incorrect or incomplete delivery address being provided, you will be charged a return fee (we simply pass on the exact fee that Australia Post charges to us which is $10+GST) along with a second delivery fee. The second delivery fee will not be eligible for our $9.95 flat rate shipping charge and we will charge you exactly what Australia Post charge us to re-ship the parcel to you.

We do not provide any shipping time frame guarantees and strongly recommend that customers place their orders well before the products are needed, particularly over peak seasons. We will not provide a refund in the event that a parcel missed the deadline for when you required it by. The only exception to this is if your parcel is marked as lost or stolen by the courier or Australia Post.

Pick ups from our shop at Capalaba in Brisbane are possible between 8am and 4pm Monday to Friday. Our warehouse and shop are not open on weekends. You will receive an email confirming when your order is ready for collection.

In an effort to reduce our footprint, we reuse and recycle boxes whenever possible for the packing of orders and use recyclable and biodegradable packaging materials as much as possible.